Here are 5 steps every successful business should take to improve the customer experience

1.  Make a Positive First Impression:  First impressions are lasting impressions. If your business makes a positive first impression on a customer, they are more likely to give repeat business and refer you to colleagues and friends.
2.  Provide Quick Response Times:  Customers don’t like to be kept waiting. It’s important that your employees arrive on schedule and complete jobs in a timely manner.
3. Carry Out Your Promise:  If you provide your customer with an ETA, make sure it’s accurate. Not only that, but make sure the job you said you would do, gets done. It’s better to under promise and over deliver.
4. Do it Right the First Time:  Carelessness and mistakes can really hurt your business. Make sure the job is done right the first time, so you can avoid
customer complaints and lost business.
5.  Listen to Your Customers:  Your customers want to feel appreciated. It’s important to engage with and listen to your customers. You can even
create a loyalty program where you provide customers with special offers
or discounts. This will show that you value your customers.
Boston Global Tracking helps businesses deliver better customer service through tele-matics.  For more information go to



2016 Section 179 Expiring Soon – Act Now to Save!

As the year is quickly coming to an end it is time to think about how your taxes will be affected for the year.  One thing many businesses consider is purchasing new equipment.

If you are considering acquiring equipment in the near future or are a supplier looking to save your customers money, Section 179 impacts you!

As part of the IRS Tax Code, Section 179 allows businesses to deduct the full purchase price of certain assets financed or leased and put into service during the tax year. Accelerating depreciation rather than spreading the deduction over the item’s useful life provides a larger tax deduction come tax time. With a $500,000 maximum deduction available, you could keep a lot more money in your pocket.

Additionally, since Section 179 covers new and used equipment or software, you can get the equipment you need now, take the full tax benefit now, and spread your expense over a multi-year financing term, thus significantly reducing your true cost of ownership.

Equipment could be things like new vans or trucks, tools, heavy duty equipment and even a GPS tracking system to help manage your business.

It is important to contact your tax advisor before making a purchase to make sure you qualify and what impact a substantial purchase would have on your taxes.

For more details go to the following website:


oston Global Tracking Announces New Mobile Apps Available For Apple and Android Devices

Boston Global Tracking Announces New Mobile Apps Available For Apple and Android Devices

Boston Global Tracking has now available mobile apps for all of our customers at no additional charge.  Our IT team has spent over 6 months creating an app that will deliver the information you need most for your phone or tablet.

Please email me a request to activate this new feature on your account. Instructions on use and how to download the application will follow.  Again, there is no charge for this new feature but you do need to send me a request for activation