Here are 5 steps every successful business should take to improve the customer experience
There are many cost saving benefits to having a GPS fleet tracking solution. While you can save substantially by cutting down on wasted fuel and labor, you can also reduce the amount of money your company is spending on insurance premiums.
Many insurance companies recognize that when a company installs a GPS fleet tracking system, it means that they are serious about reducing risk. After implementing GPS fleet tracking software you are able to keep a close eye on driver behavior, locate stolen vehicles, and ensure that your trucks are safe by staying on top of regular maintenance.
Insurance companies are committed to good driving behavior and ensuring safety on the road. Implementing GPS fleet tracking will show them that you are committed as well. Most insurance carriers will recognize companies who apply a GPS fleet tracking solution to their fleet and will give them up to a 15% insurance discount.
Simply install a GPS fleet tracking device with a sufficient number of your vehicles, and start saving on your premiums. You can find a range of potential discounts from insurance providers such as Liberty Mutual, Travelers, Zurich North America and The Hartford.
The application of a GPS fleet tracking system will result in a significant decrease of hazardous driving behaviors. GPS fleet tracking provides you with instantaneous alerts to your cell phone and email that will notify you when one of your drivers is speeding or driving erratically. This will help you to stay on top of unsafe driving habits and to cut down the number of accidents and citations your fleet encounters.
With real-time tracking, you no longer have to wonder where your vehicles are. If one of your vehicles becomes lost or is stolen, GPS fleet tracking gives you immediate insight into your vehicles location. Retrieving your stolen vehicles quickly gives you a better probability to also recover expensive assets that you may have on-board the vehicle.
GPS fleet tracking will also help you to keep an eye on when your vehicles having upcoming or overdue maintenance requirements. These friendly reminders will tell you or your drivers when a vehicle is ready for an oil change or tire rotation, to help prevent any dangerous situations on the roadway.
Call Boston Global Tracking to get more information on how you can start tracking your fleet today.
Anytime managers or owners implement new policies there is bound to be resistance from some employees. This is no more evident when a company implements GPS tracking and telematics to their fleet. Learning how to implement vehicle monitoring systems in a positive way can help managers avoid pushback from drivers.
Known Benefits of Telematics Push Fleet Managers to Implement Systems
It’s the benefits of telematics and GPS technology that often pushes fleet managers to add systems in spite of resistance. Outside of the obvious benefit of GPS technology, one of the most important benefits is monitoring driver behavior. Not only does this improve fuel efficiency, but it also provides proof against false claims made against drivers involved in crashes.
Strategies to Reduce Resistance
Fleet managers are quick to see the benefits of telematics, but drivers don’t always respond positively to these systems. In one study published , nearly 43 percent of fleet managers surveyed stated they had a “significant amount” of resistance when implementing telematics systems into their fleets, with another 35.7 percent reporting at least a “little” resistance. In other words, the majority of fleets surveyed had resistance of some sort.
So what can a fleet manager do to implement this valuable system without this resistance? While avoiding all resistance may not be possible, it can be limited with the right approach when implementing telematics, electronic tracking technology, or other vehicle monitoring systems.
Having a policy that clearly states the purpose and use of the system or technology as well as driver responsibility can help communicate the company’s expectations better. The company/agency should have each potential driver acknowledge that they have no expectation of privacy regarding the information gathered through the use of this technology. The City of Napa circulates a policy to all their potential drivers to inform them of the purpose and use of the technology. The policy also addresses tampering with the hardware.
Using the system as a positive as well as a negative can also help. Using the system to reward drivers who had the least number of offenses, and posting the weekly driver report in a common area, helps create a positive peer pressure about driver safety and fuel efficiency. This created changes without much intervention from management.
Today’s drivers have a lot to keep track of, and any tool that helps them do so more safely is welcome once it is understood. Once drivers realize that the systems are going to improve overall safety, while also potentially earning them rewards for positive behaviors, they are often more willing to embrace telematics.
In the end, the approach needs to be one of coaching, not reprimanding. While there is often some driver turnover when implementing a system, the end result, which is more efficient and attentive drivers, creates a positive environment for all members of the fleet.
Robert Drucker, Owner of Boston Global Tracking, often writes about issues facing owners and managers with fleets of vehicles. His expertise is highly regarded in the industry and provides his insight and knowledge to help business owners better manage their fleet.
The following is an article I found on Automotive Fleet Magazine Oct 2012… Driving drowsy is an issue we all face from time to time but is not talked about enough. I recommend everyone speak to their children and drivers about this serious issue.
The National Highway Traffic Safety Administration (NHTSA) estimates that more than 100,000 people are killed or injured each year in crashes attributed to a driver asleep at the wheel or driving while severely drowsy. As it is difficult to attribute crashes to sleepiness, this number may be even higher. Company drivers who must often drive more than the average person are at increased risk of crashes due to drowsiness.
A common characteristic of sleep-related crashes is the likelihood of them occurring at night or in mid-afternoon, when people have a natural propensity to be asleep, according to the American Automobile Association (AAA). In addition, sleep-related crashes are more likely to involve a single vehicle running off the road. These crashes are more likely to result in serious injuries. Typically, there is no indication of braking or attempts to avoid the crash.
Americans are often reminded about the seriousness of drunk or distracted driving. Many do not know that tired drivers are just as dangerous. A 2008 AAA survey found that two out of every five drivers (41 percent) admit to having fallen asleep at the wheel at some point.
Researchers found that extreme sleep deprivation can impair brain function as much as a 0.10 blood-alcohol level, equivalent to drunk driving. Fatigue impairs reaction time and attention, and it slows down the ability to process information in much the same manner as alcohol.
According to the National Safety Council (NSC), the human body often compensates for lack of sleep by taking “micro-sleeps.” These tiny naps last only a few seconds, but can have deadly results. A car traveling 55 mph can cross more than the length of a football field during a four-second nap.
Sleep is a natural function of the human body, and lack of sufficient sleep the night before or an accumulation of sleep debt can lead to serious consequences on the road. Fatigue affects reaction time, attention, and information processing — all critical aspects of safe driving.
Everyone is at risk of falling asleep at the wheel. Certain characteristics or events greatly increase that risk, including age (younger drivers tend to be more susceptible to fall-asleep crashes), disrupted sleep patterns, untreated or unrecognized sleep disorders, sedating medications, and driving patterns and the number of miles/hours traveled per day.
It’s commonly believed that commercial truck drivers are the most at-risk group for falling asleep behind the wheel, but statistics show that all drivers should be concerned.
In a 2010 AAA study, tired drivers were responsible for one in six fatal crashes, or one in eight crashes that sent someone to the hospital.
A “Sleep in America” poll conducted in 2009 by the National Sleep Foundation found that more than half of adults had driven a vehicle while feeling drowsy in the prior year, while 1 percent admitted they had an accident or near-accident because they dozed off or were too tired to drive.
One of the most dangerous aspects of fall-asleep crashes is that many drivers don’t even realize they are drowsy. It is important to recognize the warning signs. A driver feeling tired should stop to rest or take a coffee break if their eyes begin to close or go out of focus, their head begins to bob, the desire to yawn becomes excessive, and/or thinking begins to wander or become disconnected, etc.
Some common ways to prevent drowsy driving include getting plenty of good, quality sleep; avoid driving between midnight and 6 a.m.; take a break every two hours; and, if possible, drive with someone else who is awake in the passenger seat.
If signs of fatigue begin to show, drive to a well-lit area to take a short nap.
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