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Here are 5 steps every successful business should take to improve the customer experience

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1.  Make a Positive First Impression:  First impressions are lasting impressions. If your business makes a positive first impression on a customer, they are more likely to give repeat business and refer you to colleagues and friends.
2.  Provide Quick Response Times:  Customers don’t like to be kept waiting. It’s important that your employees arrive on schedule and complete jobs in a timely manner.
3. Carry Out Your Promise:  If you provide your customer with an ETA, make sure it’s accurate. Not only that, but make sure the job you said you would do, gets done. It’s better to under promise and over deliver.
4. Do it Right the First Time:  Carelessness and mistakes can really hurt your business. Make sure the job is done right the first time, so you can avoid
customer complaints and lost business.
5.  Listen to Your Customers:  Your customers want to feel appreciated. It’s important to engage with and listen to your customers. You can even
create a loyalty program where you provide customers with special offers
or discounts. This will show that you value your customers.
Boston Global Tracking helps businesses deliver better customer service through tele-matics.  For more information go to www.BostonGlobalTracking.com

 

 

Protecting Your Fleet And Equipment From Theft

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One of the best chances you have of recovering your stolen vehicle or equipment is if it is fitted with a GPS tracker

If  your vehicle is stolen it can be much more than just a simple inconvenience; it can have much bigger implications. Firstly, the cost of replacing your truck or van is something everyone could do without. Even if you are covered for theft under your  insurance, you will still have to fork out the excess. Your  insurance premiums are also likely to go up once you make a claim for a stolen vehicle. The loss of your vehicle can also lead to you to miss important jobs or cost extra amounts of money in rentals!

Tens of thousands of businesses have vehicles and equipment stolen every year and the sad truth is, if your vehicle is stolen you are very unlikely to ever see it again. Thieves are constantly looking for new and more inventive ways to steal your vehicle and equipment with one of the most recent being breaking into a place of business specifically to get the keys to your your vehicles and equipment.

Vehicle GPS trackers

One of the best chances you have of recovering your stolen vehicle is if it is fitted with a GPS tracker. Vehicle GPS trackers transmit up to the minute location data allowing your vehicle to be tracked if it is stolen. This information can allow the police to track down your vehicle in the hope of returning it to you, the rightful owner.

There are many different types of vehicle GPS trackers available on the market, many of which can be installed discreetly and remain covert in the hope that they would go unnoticed by a car thief. You can even get GPS trackers that are so slim they can be fitted to sit behind the number plate. The more covert a GPS tracker, the less likely it is to be spotted and removed from the vehicle, rendering its tracking data useless.

You can purchase vehicle GPS trackers which can either be wired to your car’s power supply.  Even if a wired GPS tracker is disconnected from the power supply, by a thief who wrongly assumes this will turn it off, a good GPS tracker will also have backup lithium batteries to ensure it still emits tracking data.

Tracking your stolen vehicle

Many vehicle GPS trackers can be linked to an app so you can see in real time the exact location of your vehicle. This can be vital for the police to recover your stolen vehicle and make the difference between getting your vehicle back and never seeing it again. GPS tracker apps also store tracking information so that if your GPS tracker is discovered and removed, you will still be able to see the last known location of your vehicle which can give police a head start in tracking it down.

If your vehicle is stolen in the middle of the night you may not realize it has been taken until hours later. This gives the thief plenty of time to get as far away as possible, making them much harder to find. One big benefit of having a GPS tracker on your vehicle is that you can set it up to alert you should your vehicle leave a pre-set designated area. For example, you may set a geo-fence around your property using your tracking app and if your vehicle is moved out of that area then you will be notified immediately. The quicker you know a crime has been committed then the quicker action can be taken and the more likely it is that your vehicle will be recovered

GPS TRACKERS are priceless when it comes to recovering a stolen vehicle. Whether it is your personal car or for your fleet of company vans, GPS trackers can drastically increase your chances of getting a stolen vehicle recovered.  Special trackers are available for heavy duty equipment and trailers.  These trackers have long life batteries and are weatherproof.

Additional advantages to a high quality tracking system are: alerts to poor driving behavior, maintenance alerts, and IFTA reporting (mileage by state).

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GPS Tracking Can Help Lower Insurance Costs

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There are many cost saving benefits to having a GPS fleet tracking solution. While you can save substantially by cutting down on wasted fuel and labor, you can also reduce the amount of money your company is spending on insurance premiums.

Many insurance companies recognize that when a company installs a GPS fleet tracking system, it means that they are serious about reducing risk. After implementing GPS fleet tracking software you are able to keep a close eye on driver behavior, locate stolen vehicles, and ensure that your trucks are safe by staying on top of regular maintenance.

 

Insurance Discount

Insurance companies are committed to good driving behavior and ensuring safety on the road. Implementing GPS fleet tracking will show them that you are committed as well. Most insurance carriers will recognize companies who apply a GPS fleet tracking solution to their fleet and will give them up to a 15%  insurance discount.

Simply install a GPS fleet tracking device with a sufficient number of your vehicles, and start saving on your premiums. You can find a range of potential discounts from insurance providers such as Liberty Mutual, Travelers, Zurich North America and The Hartford.

 

How GPS Fleet Tracking Helps

The application of a GPS fleet tracking system will result in a significant decrease of hazardous driving behaviors. GPS fleet tracking provides you with instantaneous alerts to your cell phone and email that will notify you when one of your drivers is speeding or driving erratically. This will help you to stay on top of unsafe driving habits and to cut down the number of accidents and citations your fleet encounters.

With real-time tracking, you no longer have to wonder where your vehicles are. If one of your vehicles becomes lost or is stolen, GPS  fleet tracking gives you immediate insight into your vehicles location. Retrieving your stolen vehicles quickly gives you a better probability to also recover expensive assets that you may have on-board the vehicle.

GPS fleet tracking will also help you to keep an eye on when your vehicles having upcoming or overdue maintenance requirements. These friendly reminders will tell you or your drivers when a vehicle is ready for an oil change or tire rotation, to help prevent any dangerous situations on the roadway.

Call Boston Global Tracking to get more information on how you can start tracking your fleet today.

GPS Fleet Tracking: Tips on How to Buy

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The development of fleet tracking software has been a real boon for the fleet tracking industry. Now, instead of driver logs or guesswork, fleet managers can know for sure just where each and every one of their drivers are. They can look at actual facts and figures and adjust their fleets accordingly. They can also better manage driver behavior, watch fuel costs, and gain a better understanding of financials.

Fleet tracking software has grown to be so popular within the industry that numerous software solutions are now available, and more seem to be popping up every day. Any Business Owner or Fleet Manager considering purchasing a software solution will want to do his or her homework before settling on one.  Businesses as small as 3 vehicles to 1,000’s can now cost effectively take advantage of GPS fleet tracking.

Size vs. Quality

Just because a supplier is the biggest doesn’t mean they’re the best. This holds true in more categories than just fleet tracking. Think about it. Did they get to be the biggest by developing a strong base of happy customers year after year? A big company could be more interested in size and growth than they are in the happiness of individual customers. On the flip side, a small outfit with no history to speak of could also be just as uncertain a choice. It’s important to find not just a software platform that meets your needs but a company you’re comfortable with as well.  Is the customer service local or overseas, who do call when you have an issue?  Local, personal service with a National presence and good referrals is best.

How easy is the software to use?

Every software system is different. If the design and framework weren’t researched and tested thoroughly before being introduced to the market, if the user interface is not user-friendly, or if the company doesn’t invest in improving their technology, you might not want to do business with them.

Is the provider willing to let you try before you buy? If so, then they’ve probably had quite a bit of positive feedback about how easy-to-use and robust their system is, and that’s why they’re more than happy to show you how their platform performs before you make any kind of commitment.   If a company is eager to provide a free demo, that’s a good thing.  Training:  do you get a bill and a thanks or is there a committed contact to help train employees?  Training and help when needed is important and should not come at extra costs.

What’s the cost?

Of course price will always be a concern. You probably have a set budget and you probably had to fight hard to get it. As with anything in life, the phrase “you get what you pay for” tends to be true. The cheapest systems may be the most difficult to learn or work with, and customer service may be lacking. Remember, for example, that if an expensive piece of equipment goes missing you want as much help as possible getting it back.

Remember, “Price Without  Quality is Never a Bargain” Be wary of free equipment or very low monthly fees iz3bekm.

In the End, Do Your Homework

Like with any important purchase, rushing in without fully exploring all the options is an unwise decision. Look around. Talk to people you trust. Ask for references and case studies. Finding the right provider is key to not only landing on a product that you’re happy with, but one that can provide you with the insights you’re looking for. After all, if you buy a product you never end up using because it’s either too complicated or too poorly designed, then you really would be better off having never bought the product in the first place. Sadly, you’d be missing out on the many advantages fleet tracking software can provide.

Making a Case for Asset Tracking

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You just went out and made a huge investment: brand new trailer and Bobcat.  Now imagine finding out your Bobcat and its trailer has gone missing. It was there on Friday now its gone on Monday. This equipment is worth well over $100,000 altogether, causing instant panic.  This is where asset tracking comes into play.  By tracking you significantly increase your chances of recovering your stolen assets instead of having to replace them.  No downtime, no insurance hassles.  Another huge factor is unauthorized use of equipment.  With asset tracking owners can now monitor equipment and be notified if it is being used without authorization.

Asset tracking is one of the additional features that a full featured GPS tracking company can provide for your business.  When choosing a company make sure that you have the ability not only to track your vehicles but assets as well.  The ability to expand, easily create reports and local service are factors to consider.  Not all companies are the same.  Choose one with good history and a local presence to provide your service.

For more information about asset tracking and all types of tracking needs contact Boston Global Tracking, www.bostonglobaltracking.com 508-341-5115.  Ask for Robert